1. Order processing
Orders are packed and handed to the carrier within 1 to 3 business days of payment. Business days are Monday to Friday, excluding public holidays. Orders paid at the weekend or on a holiday start processing on the next business day.
When your order leaves us, we email a dispatch confirmation with the carrier and tracking number. If you have not received it within 3 business days of payment, check your spam folder and then contact us.
2. Delivery estimates
| Destination | Delivery time from dispatch |
|---|---|
| United States | 7 to 15 business days |
| Canada and Europe | 10 to 20 business days |
| Rest of the world (120+ countries) | 12 to 25 business days |
Add the 1 to 3 business day processing window to get the full time from payment to delivery. These are estimates based on what most orders do, not guaranteed delivery dates. Carrier backlogs, customs checks, severe weather and peak seasons can add time.
3. Shipping costs
Orders of ₹6,999 or more ship free worldwide with standard tracked shipping. The ₹6,999 threshold is measured on the value of goods after any discount, excluding taxes, duties and shipping.
For orders under ₹6,999 a standard shipping charge applies for your destination. It is shown on your Stripe payment link before you pay, so you always see the full amount first.
4. Tracking
Every order ships with tracking. Please allow up to 48 hours after dispatch for the carrier to start showing scans. If tracking has not updated for 7 business days, contact us and we will follow up with the carrier.
5. Customs, duties and taxes
International orders may be subject to import duties, taxes and customs fees charged by the destination country. These are the responsibility of the recipient and are not included in our prices or shipping charges. Customs processing can also add time to delivery, which is outside our and the carrier's control.
6. Address accuracy
Please check your shipping address carefully at checkout. If you spot a mistake, email us within 12 hours or before dispatch and we will correct it. We cannot redirect parcels once they are with the carrier, and we are not responsible for orders delivered to an incorrect address supplied by the customer.
7. Lost, late or damaged parcels
If your parcel is significantly past the estimated window, shows as delivered but has not arrived, or arrives damaged, contact us. For damaged items, please get in touch within 7 days of delivery with photos of the item and packaging. We will open a claim with the carrier and send a replacement or a full refund once the issue is confirmed. See our Refund and Return Policy.
8. Questions
Email support@trendshopy.us or call (832) 648-3686, Monday to Saturday, 9:00 to 18:00 EST. Please have your order number ready.