1. Return window and eligibility
You can request a return within 30 days of delivery. To be eligible, the item must be:
- unused and unworn, with tags, hygiene seals and protective film intact;
- in its original condition and original packaging, including all accessories and inserts;
- accompanied by proof of purchase, such as your order number.
You are welcome to open the packaging and inspect an item as you would in a shop. Using it beyond that may mean it cannot be refunded in full.
2. Items that cannot be returned
Unless they arrive damaged, defective or incorrect, the following cannot be returned:
- opened beauty, skincare, bath and personal-care products, for hygiene reasons;
- personalised or custom-made items;
- gift cards;
- items marked "Final Sale" on the product page at the time of purchase.
3. How to start a return
- Contact us first. Email support@trendshopy.us with your order number and the reason for the return. For damaged or faulty items, attach photos.
- Wait for authorisation. We reply within 1 to 2 business days with the return address and instructions. Please do not send anything back before then; parcels sent without authorisation may be delayed or refused.
- Pack and post it. Include your order number in the parcel and use a tracked service. Keep the tracking number and receipt.
- We inspect and refund. We email you the outcome when the item arrives.
4. Return shipping costs
| Reason for return | Who pays return postage | Original shipping refunded? |
|---|---|---|
| Changed your mind, wrong size, no longer needed | You | No |
| Damaged, defective or incorrect item | We do | Yes |
Untracked parcels that go missing in transit cannot be refunded, as neither of us can prove delivery, so please always use a tracked service.
5. Damaged, defective or incorrect items
If your order arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery at support@trendshopy.us with your order number and photos of the item and packaging. Once confirmed, we will send a free replacement or a full refund including original shipping, whichever you prefer. We arrange and pay for any return postage, and sometimes we will not need the item back at all.
6. Refund timing
Approved refunds are issued to your original payment method through Stripe within 5 to 10 business days of approval. Your bank may take a few further business days to show the refund on your statement.
Partial refunds may apply where only part of an order is returned, or an item comes back used, damaged after delivery or incomplete. We will tell you the amount and reason before processing a partial refund.
7. Exchanges
The quickest way to get a different size or colour is to return the original item for a refund and place a new order. If you would like us to hold the new item while your return is on its way, just ask.
8. Cancelling before dispatch
You can cancel an order free of charge within 12 hours of placing it, or any time before payment, as long as it has not been dispatched. If you have already paid, you receive a full refund.
9. Questions
Email support@trendshopy.us or call (832) 648-3686, Monday to Saturday, 9:00 to 18:00 EST. This policy forms part of our Terms of Service and does not affect your statutory rights.